Dear Users and Customers,
In accordance with the Personal Data Protection Law No. 6698 (“Law”), RP Aksesuar Dış Ticaret Ltd. is the data controller. Ltd. (“Roz Pinto” / “Company”), we aim to inform you with this text within the scope of our obligation to inform you regarding your personal data we process.
In this text;
- Roz Pinto,https://rozpinto.shop/If you visit the website (“Site”), become a member of the Site, shop on the Site or send products/gifts on behalf of third parties,
- You agree to receive general and personalized campaign information through commercial communication channels,
- If you participate in campaigns, contests, sweepstakes and other events organized by Roz Pinto, it is aimed to inform you about our personal data processing processes.
As Roz Pinto, we use cookies, etc. on the Site in order to conduct statistical studies on Site usage, make targeted advertisements/promotions and ensure you have an effective customer experience. We use methods. For detailed information about cookies, you can access the cookie information text at https://rozpinto.shop/tr/cerez-aydinlatma-metni/ at any time.
Your Personal Data, Our Purposes of Processing and Our Legal Reason
If you visit our Site/Mobile Application;
If you visit our site, we use cookies, etc. on the Site in order to ensure that you have an effective customer experience by conducting statistical studies on your usage, making personalized advertisements/promotions. uses methods and your data regarding mandatory cookies required for your use of the Site, clause (c) of paragraph (2) of Article 5 of the Law states that “Processing personal data of the parties to the contract is necessary, provided that it is directly related to the establishment or execution of a contract.” “or (f) clause “It is mandatory to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person”; We process your data regarding advertising/marketing, functionality and performance cookies based on the legal reason of “explicit consent” that you will give within the scope of paragraph (1) of Article 5 of the Law.
If you become a Site Member;
- In order to complete your membership and record your member information, to enable member login, to provide information about your membership, and to fulfill the requirements of the membership agreement, your identity (name and surname), contact (e-mail address, telephone number) data are processed in accordance with Article 5 (2) of the Law. Based on the legal reason in paragraph (c) numbered “It is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract”,
- In order to enable you to log in to the Site using your member information without having to enter all membership information again and to make purchases without having to enter your membership information again, your identity (name and surname), contact (e-mail address, telephone number) data are processed in accordance with Article 5 of the Law. Paragraph (f) of paragraph (2) is based on the legal reason “It is mandatory to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person”, and in order to ensure transaction security, transaction security (log records information) is provided in clause (e). Based on the legal reason “data processing is mandatory for the establishment, exercise or protection of a right”,
- If you register as a member to be used when you want to shop on the Site, you may additionally provide your address information in paragraph (f) of paragraph (2) of Article 5 of the Law, stating that “data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person.” Based on the legal reason “being
- In order for your membership to be identified in our systems during membership, your transaction security data (user ID information, IP address, log records) will be automatically assigned to you, as per subparagraph (c) of paragraph (2) of Article 5 of the Law, “if it is mandatory for the data controller to fulfill its legal obligation.” ” and clause (c) based on the legal reason that “it is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract”,
- As a member, in order to provide you with the service of viewing your order history, you will be able to provide your contact (address), customer transaction (shopping date, time, amount, shopping content, delivery time, order number) and financial (payment type and payment details) information in accordance with Article 5 of the Law ( Clause (c) of paragraph 2) is based on the legal reason that “it is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or execution of a contract”,
- In order to ensure the accuracy and up-to-dateness of the information you provide to Roz Pinto during the membership process or through other communication channels and to fulfill our obligation to keep your personal data up-to-date, identity (name, surname, gender), contact (e-mail address, telephone number, address) are optionally available. If you choose to share your identity (date of birth), transaction security (user ID information) so that your membership can be identified in the system when you become a member of the Site, your data (c) of paragraph (2) of Article 5 of the Law “in order for the data controller to fulfill its legal obligation” Based on the legal reason “it is mandatory for
- In cases where the product you are looking for among our products is not in our stock and you would like to be informed when the product you want is in stock, in order to meet your request, you may submit your product code information and customer transaction data that you have submitted with your request to the paragraph (f) of paragraph (2) of Article 5 of the Law. Based on the legal grounds of clause “It is necessary to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the person concerned” and clause (c) “It is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or execution of a contract”. ,
- Providing you with special opportunities and offers based on your Site membership and purchases, creating general or personalized campaigns, advantages, promotions, advertisements, organizing campaigns, contests, sweepstakes and other events, performing segmentation, profiling, reporting, marketing and analysis studies, Roz Pinto’s advertisements and marketing/communication activities (notifications on the Site, pop-up display, personalized offers, customization of user screens, surveys, etc.) in other third-party environments, studies to improve customer experience and strategic activities regarding operational processes Within the scope of planning, analysis and business development studies, identity (name, surname, gender), communication (e-mail address, mobile phone number, province, district), marketing (approaches to in-site notifications/surveys/offers/campaigns, habits, favorites, likes, behaviors, preferences, search movements, segments, past purchases, cookie records, cookie and advertising identifier/ID information, communication preferences, survey answers, demographic information), transaction security (device ID, brand, model, technical specifications of the device used). and operating system information, operator information used), finance (payment methods/channels and preferences, bank information where the payment was made), customer transaction (shopping history, shopping date, shopping content, quantity, quantity and amount) and optionally your identity if you share it ( We process your data based on the legal reason of “explicit consent” that you will give within the scope of paragraph (1) of Article 5 of the Law.
If you shop on the site (as a Member or not);
- If you shop on the Site as a member or without a member on the Site, to carry out the shopping transaction and to prepare and send you the e-invoice/e-archive invoice regarding your purchase, to prepare orders, packaging, delivery note preparation, shipping and delivery within the scope of fulfilling the requirements of the distance sales contract. identity (name-surname, gender), contact (e-mail) in order to update your information, to deliver your order to you, to distinguish your records that we have created in our system from the records of other customers, and to provide after-sales support services (renovation, exchange, return, product review, etc.). address, phone number, address), customer transaction (order number, product name and code of the product you purchased, shopping date, time, amount, shopping content, favorites), transaction security regarding your shopping transaction (log records, navigation information, user ID information and IP address), cookie records (traffic data, data collected by session cookies), your financial (bank information and IBAN number) information if necessary for refund transactions, and your identity (date of birth) data if you optionally share it, in accordance with the Law. Subparagraph (c) of paragraph (2) of Article 5 “Processing personal data of the parties to the contract is necessary, provided that it is directly related to the establishment or execution of a contract” and subparagraph (d) is “obligatory for the data controller to fulfill its legal obligation” Based on legal reasons,
- If your shopping amount is over the legally determined amount, the identity (TC Identity Number) data you shared to be included in the invoice in order to fulfill our legal obligations, if required or requested, will be included in the clause (c) of paragraph (2) of Article 5 of the Law. Based on the legal reason that “it is mandatory for the data controller to fulfill its legal obligation”,
- If you shop on the Site as a member or without being a member, and if you choose to participate in the satisfaction survey sent regarding the product you have purchased, contact (e-mail address), customer transaction (information about the product you have purchased, shopping date, quantity) are used to measure your satisfaction. , shopping content) and your score data for the product you have purchased, subparagraph (f) of paragraph (2) of Article 5 of the Law states: “Data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person.” Based on legal reason,
- If the shopping is done by credit card, your financial (credit card information (first 6 or first 8 and last 4 digits in line with bank applications, points spent, bank to which the card belongs, CVV) data and transaction security can be ensured in order to check whether the payment is collected as required). For the purpose of transaction security (your IP address information, payment log records) your data, clause (c) of paragraph (2) of Article 5 of the Law states that “it is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or execution of a contract”. based on the reason,
- If the shopping is done by Money Order/EFT method, your identity (name and surname), finance (bank information where the transaction was made), and if shared, your customer transaction (information on the receipt) data, as per paragraph (2) of Article 5 of the Law. ) is based on the legal reason that “it is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract”,
- Order information consisting of your customer transaction data (order placed, date, time and quantity, order content product information, order information such as payment method, order/gift note, reference number for the order) and contact (e-mail) if you inquire about your order using the order inquiry screen. address) and customer transaction (order number) data, based on the legal reason of subparagraph (c) of paragraph (2) of Article 5 of the Law: “It is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or execution of a contract”,
- If you return the products you purchased via money transfer within the scope of after-sales support, your identity (name and surname), financial (bank name, IBAN number) data and customer transaction (purchase date, amount, shopping content) information data will be transferred to you in accordance with 5 of the Law in order to process the return. Subparagraph (c) of paragraph (2) of Article 1 means “it is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or execution of a contract”, subparagraph (d) is “it is mandatory for the data controller to fulfill its legal obligation”, all If you want your return transactions to be carried out without the need to re-enter the information, and if this information is recorded, clause (f) is based on the legal reason that “data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the relevant person” and
- In order to detect and eliminate technical/software errors and deficiencies encountered during your visit and use of the Site, you may share your usage information with the Site, provided that it does not harm the fundamental rights and freedoms of the person concerned, as stated in subparagraph (f) of paragraph (2) of Article 5 of the Law. We process data based on the legal reason that “data processing is mandatory for the legitimate interests of the data controller”.
If the purchased product is sent to a third party;
- If a product is sent to third parties by you, in order to deliver the order to the relevant person and to provide after-sales support services (such as modification, exchange, return, product review), the address and identity (name and surname) data contained in the address and the contact (e-mail address) of the relevant person are required. ) data based on the legal reason in subparagraph (c) of paragraph (2) of Article 5 of the Law: “It is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or execution of a contract”. In this case, the responsibility for informing these person(s) or obtaining their explicit consent when necessary belongs to you, as the person sharing this information.
- If a product/gift is sent to your name by third parties, you may provide your contact (address) and identity (name and surname) information and e-mail address data in the address in order to deliver the order to you and to provide after-sales support services (such as modification, change, return, product review). Subparagraph (c) of paragraph (2) of Article 5 of the Law states that “it is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or execution of a contract” and subparagraph (f) means “not to harm the fundamental rights and freedoms of the relevant person.” We process it based on the legal reasons “provided that data processing is mandatory for the legitimate interests of the data controller”.
If you give Roz Pinto commercial communication permission through any channel;
- If you give commercial communication permission/explicit consent to Roz Pinto through any channel, general or special personalized campaigns, advantages, product and service promotions, survey studies regarding our services, presentation of applications for customer satisfaction, promotions, advertisements, information, conducted by Roz Pinto, identity (name and surname), contact (mobile phone number, e-mail address) for the purpose of carrying out commercial communication activities through the channels you choose (SMS, e-mail, etc.) within the scope of marketing activities, and sending our invitations for campaigns, contests, sweepstakes, invitations and other events. ) and transaction security (user ID, log records, commercial communication permission information) information based on the legal reason of “explicit consent” that you will give within the scope of paragraph (1) of Article 5 of the Law.
- At any time you want and without giving any reason, you can (1) stop the relevant commercial communication by performing the action (rejection) specified in the commercial electronic messages we will send and/or (2) terminate your relevant membership by withdrawing your explicit consent to the Site membership, thus discontinuing personal data processing processes based on explicit consent. you can stop it.
If you contact us via Communication Channels;
If you contact us via e-mail, Site, social media and similar channels (“Communication Channels”);
- If you contact us via Communication Channels, we will provide you with an identity card in order to resolve your requests and complaints, or to address you correctly if you contact us via WhatsApp application, to ensure service/transaction security, to ensure the accuracy and up-to-dateness of your information, and to distinguish the records belonging to you that we have created in our system from the records of other customers. (name and surname, social media user name, TR ID number, Whatsapp user name), contact (e-mail address, address, mobile phone number, landline number if shared, message history information), customer transaction (regarding the product you have ordered/purchased). information), if relevant, your legal transaction information, information regarding the content of your requests and complaints, your customer transaction (invoice information, shopping history information) data, transaction security (log records) data, visual and audio recordings (voice recording and/or photographs, if submitted by you, depending on your request and complaint) and your other relevant information, as per paragraph (c) of paragraph (2) of Article 5 of the Law, “to the parties of a contract, provided that it is directly related to the establishment or execution of a contract Based on the legal reasons of “the processing of personal data is necessary” and clause (d) “data processing is mandatory for the data controller to fulfill its legal obligations”,
- Identity (name and surname, social media username, TR ID number, Whatsapp username) in order to be able to improve our business processes and services within the scope of our work towards customer satisfaction, to be able to contact you when necessary within the scope of our efforts to improve our quality standards, and to manage, track and report customer relations processes correctly, contact (e-mail address, address, mobile phone number, landline number if shared, message history information), customer transaction (information regarding the product you have ordered/purchased), if relevant, your legal transaction information, information regarding the content of your requests and complaints, If necessary for your request and complaint or for the conclusion of your request and complaint, your customer transaction (invoice information, shopping history information) data, transaction security (log records) data, visual and audio records, paragraph (f) of paragraph (2) of Article 5, ” We process data based on the legal reason “It is necessary to process data for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject”.
Legal Processes and Internal Activities
- To ensure the safety of you, Roz Pinto and its employees and other third parties against any possible act, crime or behavior contrary to the legislation, to fulfill our obligations arising from the legislation and to fulfill our legal obligations to authorized and charged private or public institutions and organizations, to submit to court, enforcement in case of disputes that may arise. Exercise of all kinds of lawsuits, right of reply and objection against official institutions and organizations such as chambers of arbitration, arbitration committees, execution of negotiation and agreement processes regarding disputes, delivery of necessary information to you if you request information from us or apply within the scope of your legal rights, use in violation of the contract and legislation. identity within the scope of preventing, detecting suspicious transactions and illegal uses, performing cancellation transactions, reporting, testing and development studies with internal audit and control, and carrying out studies and developments to improve customer experience, strategic planning, analysis and business development studies regarding operational processes. Your data (name, surname, gender), identity (date of birth) if you share it optionally, identity (signature and TR ID Number) if transferred due to legal processes or included in documents sent by official authorities, contact (phone number, e-mail address, address). , legal transaction (your requests and complaints), customer transaction (order information, requests, complaints, return information, all kinds of information regarding product purchase, information about the product you have purchased, order note, invoices), financial information (first 6 pages of the credit card). or in line with bank applications, the first 8 and last 4 digits, payment amount, bank information of the card, reference number, IBAN Number), transaction security (IP address) If you make a transaction via WhatsApp application, WhatsApp message history information regarding this transaction, commercial communication permission information, transaction security (log records, User ID, IP address) if you make transactions through the Site or WhatsApp application, your relevant legal transaction information and your correspondence and file information regarding dispute processes, clarification and consent texts that you will approve in order to fulfill our obligations of proof arising from the Law. and their related records, clause (e) of paragraph (2) of Article 5 of the Law states that “data processing is mandatory for the establishment, exercise or protection of a right” and clause (d) is “obligatory for the data controller to fulfill its legal obligation”. Based on legal reasons,
- Cookie records (navigational information, used device information (ID) and traffic data) and Site data are used to ensure information processing security for visitors and prevent malicious use, to carry out activities in accordance with the legislation, and to fulfill our other legal obligations towards authorized and responsible public institutions and organizations. Your transaction security (log records, IP address) data regarding the transactions carried out in the Law shall be processed in paragraph (c) of paragraph (2) of Article 5 of the Law “if it is mandatory for the data controller to fulfill its legal obligation” and in paragraph (a) it is “unless clearly stipulated in the law” We process it based on legal reasons.
How We Collect Your Personal Data
Your personal data is recorded in our systems by Roz Pinto, its business partners or suppliers, for the purchases you make on the Site or websites/mobile applications that sell Roz Pinto products, or the information you provide when you become a member on the Site, and for you to carry out transactions through these channels, for all kinds of shopping and collection on the Site. recording your requests and complaints that you have forwarded to us during mutual communication through Communication Channels, and information about you from official institutions, organizations, judicial/administrative authorities and your authorized representatives. We collect data via non-automatic methods by recording the documents and recording the records regarding your return/review processes in the relevant documents.
Transfer of Your Personal Data
As Roz Pinto, we transfer your personal data to third parties only for the purposes specified in this Text and in accordance with Articles 8 and 9 of the Law. In this context;
- To deliver the products you will purchase regarding your membership, orders or purchases, to provide logistics services and after-sales support services, to resolve your requests and complaints and to contact you when necessary, information technologies, marketing / advertising / analysis activities or consultancy that requires expertise, etc. with domestic business partners, suppliers and service providers (electronic messaging tool service providers, personal data collectors through devices, marketing/advertising/analysis service providers, database and server service providers, infrastructure maintenance and support and software licensing service providers) in order to receive their services. , those providing legal and financial consultancy services, e-invoice/e-archive invoice service providers, independent audit service providers, shipping/cargo/courier, archiving and warehouse services) and by these companies for the purpose of carrying out Roz Pinto’s activities. We transfer it on the condition that it is used within the services provided.
- If you purchase Roz Pinto products through the websites/mobile applications where Roz Pinto products are sold, you can download the information regarding your order and the latest status of the order on the relevant website in order to fulfill our contractual obligations towards the operators operating the relevant website/mobile application and to inform you about the order status of these operators. /We do not transfer it to the operators operating the mobile application.
- In order to fulfill our obligations to provide information, documents and other related obligations to authorized and commissioned private or public institutions and organizations, judicial authorities and official institutions/organizations, and to exercise our legal rights such as lawsuit and response rights, we are subject to the following laws and secondary institutions and organizations: The information requested from us by authorized public institutions and organizations within the scope of the legislation, in accordance with our legal obligations:
- To the courts, enforcement and bankruptcy offices in accordance with the Code of Civil Procedure No. 6100,
- To authorized law enforcement forces, Turkish Prosecutor’s Offices and courts in accordance with the Code of Criminal Procedure No. 5271,
- To the courts in accordance with the Administrative Procedure Law No. 2577,
- To the Personal Data Protection Authority in accordance with the Personal Data Protection Law No. 6698,
- In accordance with the Law on the Regulation of Electronic Commerce No. 6563, Ileti Yönetimi Sistemleri A.Ş. and the Ministry of Commerce of the Republic of Turkey,
- In accordance with the Law on Consumer Protection No. 6502, we can transfer it to the Ministry of Commerce of the Republic of Turkey, Consumer Courts and Consumer Arbitration Committees.
- In addition, we may transfer your personal data to other relevant institutions and organizations and public institutions and organizations, in addition to those listed above, if requested in order to fulfill our obligations arising from other legislation.
- We transfer this information to our suppliers from whom we receive consultancy services and payment institutions for the relevant transaction, for the purposes of tracking and detecting suspicious transactions and preventing illegal transactions.
- Within the scope of activities related to increasing visit traffic on the Site, we transfer this information to our suppliers who provide services in this regard.
- If you make your payment by credit card, your credit card information can be shared with the relevant bank, electronic payment institution, etc. without being recorded by Roz Pinto. We transfer it to third parties that provide the service.
- International transfer:Additionally, if you give your consent with an explicit consent text; information technologies, marketing/analysis/segmentation/advertising activities or consultancy requiring expertise, etc. In order to receive product and service support on issues, Roz Pinto cooperates with service providers and business partners abroad (social media request/complaint management platform service, software development and support service, advertising, digital marketing and analysis service and product support providers, devices and location services). data collection service, hosting, maintenance and development maintenance service, online survey service providers) and/or since the servers of our domestic/foreign suppliers are located abroad, identity, communication, customer transaction, finance, marketing, transaction security, legal process and We transfer your visual and audio recording data abroad in accordance with the conditions stated in Article 9 of the Law.
Your Rights Under the Law
Your requests under Article 11 of the Law regarding your personal data processed by Roz Pinto; You can contact the Data Controller in writing, in accordance with the Communiqué on Application Procedures and Principles, or to the following addresses using your registered e-mail (KEP) address, secure electronic signature, mobile signature or your e-mail address that you have previously notified Roz Pinto and is registered in our system. You can send time.
Data Controller:RP Aksesuar Foreign Trade Ltd. Ltd.
Email: kisiselveri@rozpinto.shop
Cap Address:
Address:Ortakoy Mah. Ambarlıdere Yolu Sk. A13 No: 8 S İç Kapı No: 7 Beşiktaş / İstanbul
